Q: Can you ship my order so that it doesn’t reveal the contents of the package inside (I want it to be a surprise)?

A: You will have the option to select “GIFT” on your order. Then we’ll make sure it ships without any pricing or payment information.

Q: What discounts are available for large orders?

A: Wholesale product pricing is available to eligible retail businesses. Any customers interested in wholesale product purchases may submit a request to become a registered wholesaler.

Q: Are you coming out with new and different product styles soon?

A: Each year Simple Products introduces New designs and patterns. If you would like to be added to our email list which will inform you of our new lines, please click here.

Q: How long will it take for my package to arrive?

A: Orders placed before 2pm EST (Monday through Friday) are typically shipped the next business day. Packages are subject to the deliver according to the shipping method selected.

Q: Do you include messages in packages?

A: We are happy to include simple personal messages with orders, as long as the customer uses the appropriate Gift Message section of the checkout page.

Q: How do I know that my credit card information is secure?

A: Simpleproducts.com is a secure website. Transaction processing is performed through a secure server using state-of-the-art encryption. Simple Products commits to not publishing, selling, or distributing customers’ sensitive personal information to anyone or any company.

Q: What is your policy on returns?

A: We are committed to pleasing our customers and offer an excellent returns and exchanges policy. Please see our return policy for more information.

Q: How do I contact Simple Products?

A: Please see our contact us page.

Q: What if I don’t like the item I ordered, once it arrives?

A: We are committed to pleasing our customers and offer an excellent returns and exchanges policy. Please see our return policy for more information.

Q: Does the invoice show the price if I send this as a gift?

A: Your package will include a packing slip which does not include the price.

Q: Will you send spam emails or sell my information?

A: Simple Products commits to not publishing, selling, or distributing customers’ sensitive personal information to anyone or any company. If customers register for Simple Product’s email list, they will receive periodic sales coupons and information about upcoming events.

Q: I forgot to enter my coupon code when I bought my item. Can I still use it?

A: Unfortunately, Simple Products can only accept coupon codes during the purchase process. Coupon codes cannot be applied to orders retroactively.